We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the treatment you pay for at Bronze My Buns.
CANCELLATION POLICY or “NO SHOW”:
A refund for the full prepaid amount will be issued to clients who reach us to cancel or reschedule via phone at 305.898.0818 or email; AT LEAST 24 HOURS prior to time of appointment. If client misses their appointment or cancels less than 24 hours prior to their appointment, NO REFUND will be issued.
Clients may reschedule their appointment, if necessary, 24 HOURS in advance of their appointment and their payment will be applied to the new appointment. If client is over 15 minutes late, the appointment is considered a “no show” and NO REFUND or CREDIT will be issued and client is not entitled to a credit towards new appointment.
All pros will give their client’s a 15 minute window or grace period to meet them, after that time, the client’s appointment will be considered a “no show” and NO CREDIT will be issued towards a future appointment.
Since Bronze My Buns is a mobile service, please be advised that if your hotel or condo does not provide complimentary parking, it is the client’s sole responsibility to provide reimbursement for parking for the pro’s visit to your property for your appointment.
See our Consent & Waiver form for more detail.